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Shipping
Please make sure to provide a physical address when placing your order, not a PO Box. We use FedEx, UPS & USPS Ground at our discretion to ship your products. See the map below for typical delivery times. Our shipping location is in Southern California. If you order over the weekend or on a holiday, your order will ship the next business day, so take that into consideration when calculating delivery.
If you would like faster shipping, you can request 2-3 day shipping. East Coast orders will otherwise typically arrive in 4-5 business days.
We are not responsible for undeliverable shipments due to incorrect or insufficient shipping addresses. Please make sure you supply the full and correct shipping address including any apartment or unit numbers. You will be responsible for any shipment costs if we must reship your order to the corrected address, or to a forwarding address, or if your package is returned to us.
We are not responsible for packages left unattended or outdoors. We do not require signatures with standard shipping. Please make sure you have someone available to accept your delivery, or have it shipped to another convenient pick up location. You can customize your delivery options, at UPS My Choice.
Hot temperatures may affect some products, notably chocolate and caramel bars, during shipping or if left outdoors. (Be sure to ship your products to an address where your package will be brought inside immediately, or contact your carrier to schedule a time when you will be available.)
We offer a "Warm Weather Packing" option during checkout, this includes a thermal liner and cold pack, however in very hot weather this still may not offer absolute protection. If you are located in the 4 or 5 day zone we recommend you also purchase 2-3 day shipping. We do not offer credit or replacements for melted products.
We also recommend shipping on Monday for the shortest amount of time in transit.
If your order containing chocolate or caramel has been in the heat - unpack carton contents without touching individual bars, allow several hours to come to room temperature, or place boxes in your refrigerator for about an hour. They will re-harden and suffer no loss of nutrition.
Orders placed by 9:00 AM Pacific Time Monday through Friday are usually shipped the same day. Orders placed after 9:00 AM PST will be shipped the next business day.
Orders placed on Saturday and Sunday will ship on Monday.
Holiday orders are shipped on the first business day after the Holiday.
All orders over $79 within the contiguous 48 United States will get FREE SHIPPING!
Expedited shipping methods are available for an additional cost.
Alaska & Hawaii: Please call Manage Your Weight to place your order. 1-949-945-9953.
Note: Most delivery services do not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date.
We do not accept returns.
